Shipping policy
Processing Time
All orders are processed within 2–4 business days after your order is confirmed.
You will receive a confirmation email once your order has been dispatched.
Please note that orders are not shipped on weekends or public holidays.
During busy periods, processing may take slightly longer — we appreciate your patience.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your location and order weight.
Estimated delivery times:
| Region | Estimated delivery time |
|---|---|
| Indonesia (domestic) | 2–5 business days |
| Asia-Pacific | 5–10 business days |
| Europe | 10–15 business days |
| North America | 10–18 business days |
| Rest of world | 12–20 business days |
Please note that these are estimated transit times and may vary due to customs processing or courier delays.
Order Tracking
Once your order ships, you’ll receive an email with your tracking number and link.
Tracking updates may take 2–3 days to appear after dispatch.
Shipping Origin
All orders are shipped from our studio in Bali, Indonesia.
We work with trusted international couriers such as DHL Express, FedEx, or EMS Indonesia to ensure safe and reliable delivery worldwide.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, or local VAT once your package arrives in your destination country.
These charges are the responsibility of the customer and are not included in your order total or shipping fee.
We cannot control or predict customs delays — thank you for your understanding.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit.
If this occurs, please contact the courier directly or reach out to us so we can assist you in filing a claim.
Be sure to keep all packaging and documentation for reference.
Contact Us
For any questions about your order or shipping, please reach out to us at:
📩 lesuangsusu@gmail.com
We’re always happy to help.